I've been coming to this branch for about a year now, and I have never had any issues with the employees inside. There is always a hello when I enter, and a goodbye when I leave. The only issue is getting in from the entrance because security is tight and you have to go through a metal detector, but that has nothing to do with the bank.
Whenever I have any problems I call the 800 number and ALWAYS get a kind and patient representative. Today Gloria H. did her best to assist me with log on issues, but my computer was apparently the problem. She did her best to solve my problem but it was out of her hands. Always a pleasant experience with Cal Bear!
If I could give the California Bear Credit Union (300 S. Spring St. Branch) more stars, I would. Whenever you walk in there, they are friendly, smile and as polite as can be. (Try that at your local bank.) If I have a problem or a question, they are always there to help. Besides that, they have great interest rates on car loans, credit card balances and their website is as user friendly as they come. I will be sticking around for a long time with these guys and gals. Thank You Cal Bear Credit Union.
I highly recommend this credit union for your banking needs and the 300 South Spring location in particular because my experience here when I needed assistance was capably handled by Daniel. His concern of my comment, his follow through in finding out what had occurred and contacting me is indicative of the sort of teller service we can expect at this credit union. He resolved my issue. There was another teller who was ready to help Daniel but I missed her name, so good teamwork too. I am happy with the customer care at California Bear Credit Union.